Behind every email, SMS, or WhatsApp message that reaches Mailbox Trust, there is a story of crisis, courage, and change. Over the years, our volunteers and partners have quietly transformed hundreds of distress messages into meaningful outcomes: children who stayed in school instead of dropping out, women who began earning their own income, and families who received timely emotional and material support.
These achievements are not about numbers alone—they are about trust. Each person who reached out believed that someone would listen, and we honoured that trust through careful verification, ethical decision-making, and respectful follow-up. Our work across child education, child mental health, women’s development, and women’s entrepreneurship has shown that even small, well planned interventions can shift the trajectory of a life.
This section can be used to document key milestones: the number of scholarships supported, counselling sessions facilitated, emergency responses coordinated, research projects completed, or communities reached through awareness programmes. As the organisation grows, you can update this space regularly to highlight awards, recognitions, successful campaigns, and impact stories that truly reflect how we move
Mailbox Trust is a community-focused, volunteer-driven social initiative that responds to people’s needs through an accessible “mailbox” approach where individuals can reach out, be heard, verified, and supported with dignity. The Trust strengthens vulnerable communities through practical, field-based programs and community systems that translate support into long-term outcomes.
Founded and led by trained social workers, Mailbox Trust has a clear core focus: to identify why vulnerable individuals and communities remain excluded, even when welfare schemes and public services are in place. Many people are unable to access entitlements due to a lack of awareness, documentation barriers, social discrimination, digital gaps, or poor last-mile delivery. In other cases, families receive support but do not know how to utilise it effectively and therefore continue to face vulnerability. We address these gaps through ground-level research, verification, and case-based support, and then work toward permanent, practical solutions rather than temporary relief.
Our approach combines social work practice with community research to remove vulnerability at its roots. This includes supporting children and youth to continue schooling and higher education (UG/PG) so that education becomes a pathway out of poverty and social exclusion. We also prioritise women’s empowerment through training and livelihood support, because when a woman becomes confident, skilled, and economically stronger, the impact is felt across her family and, over time, across the entire community.
Mailbox Trust is a community-focused, volunteer-driven initiative committed to ensuring that no individual or family is left to struggle in silence. Founded in June 2020 by social-work graduates during the COVID-19 lockdown period, the Trust was created with a simple belief: timely, compassionate support should be accessible to everyone—without fear, delay, or stigma.
Our Aim
To build a supportive ecosystem that enables children and youth to learn and grow, and empowers women to develop and achieve economic independence through education and entrepreneurship.
Our Vision
A society where every child and youth has fair access to education, and every woman has the opportunity to live with dignity, confidence, and financial stability.
Our “Mailbox” Model
We offer a confidential and approachable way for people to reach us—through email, SMS, or WhatsApp. Every request is handled with dignity, respect, privacy, and care. Our trained volunteers listen, assess the need, verify information where required, and connect individuals to the right support.
What We Do (Scope of Support)
Depending on the situation, Mailbox Trust facilitates help such as:
Our Commitment
Mailbox Trust exists to bridge the gap between people in need and the support systems meant for them—turning simple messages into real help. This is how we move from inbox to impact in a people-first, rights-based, and ethically grounded way.
All contributions to MAILBOX TRUST are exempt u/s 80G act of 1961. Approval Number for 80G: AAGTM8510PF20251. Click here Approval Number for 12A: AAGTM8510PE2025101. Click here |PAN: AAGTM8510P. Click here
Promoting ethical, impactful research to support vulnerable communities.
An Ethics Committee, as outlined in the ICMR National Ethical Guidelines for Research Involving Human Participants (2017), is an independent, multidisciplinary and multisectoral body formally constituted in an institution to ensure that all research involving human participants is conducted in an ethically acceptable manner. It is responsible for scientific and ethical review of research proposals before the study begins and for ongoing monitoring during the course of the project, with the primary duty of safeguarding the dignity, rights, safety and well-being of research participants.
For an NGO, an ethics committee is essential because it acts as the guardian of the rights and dignity of the very people the organisation claims to serve, especially when they are vulnerable—children, women, persons with disabilities, the poor, or disaster-affected communities.
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Mailbox Trust is committed to upholding the highest standards of integrity, fairness, respect, and accountability in all its programmes, research, advocacy, training, and outreach activities.
The primary purpose of the Ethics Committee is to review, approve, and monitor all NGO activities with ethical implications.
The Ethics Committee shall be multidisciplinary and multisectoral.
Roles of Chairperson, Member-Secretary and Members.
Meetings twice a year; quorum rules; decision categories.
Submission requirements and review process.
Risk-benefit, consent, privacy, fairness, vulnerable groups, etc.
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Rithika is pursuing B.A. Political Science (Government) at Government College, Rampura, Shimla (Himachal Pradesh). Her father is a farmer and her mother is a housewife. She completed her Class 12 from a Government School in Shimla.Rithika needs assistance to meet her monthly hostel fee of ₹2,000, which her family is unable to afford at present.
Read moreKrishna Priya K is a Paniya tribal girl from Chakarakulam (Chakkarakulam) tribal village, near the Nilgiris–Wayanad border. finished her B.Com in Ooty, and now has taken a bold step: MA Public Administration (1st Year) at Madras Christian College, Chennai.
Read moreMany bright students from tribal and marginalised communities reach Class 12 with strong dreams—but higher education becomes uncertain because of tuition fees, travel barriers, hostel needs, and basic living costs......
Read moreShare a few details and we’ll get in touch with opportunities that match your skills, interests, and locality.
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Last updated on Dec 14 2025
MAILBOX TRUST believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: